Shipping Information:

All orders are shipped via domestic and international postal and arrive between 2-7 business days for domestic orders and 4-12 business days for international orders. All orders provide tracking information.

Orders ship within 24-48 hours, so please allow 1-2 business days before actual order arrival time estimate begins.

Cancellation Policy:

Our order process is streamlined and your order is processed immediately with the manufacturer. We have a zero cancellation policy. Please see the return policy below.

International Orders:

It is your responsibility to research your country's foreign trade policy if you are living in any country other than the United States (where items are shipped from). If you have chosen to purchase from this site and are living outside of the United States, you acknowledge all risk associated with international customs processing. If the country being shipped to denies your order due to customs policy, you accept responsibility and cost for lost purchases.

Return Policy:

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

* RMA number * Full name and address * Phone number * E-mail address * Packing slip * Original Order Confirmation Number * Your reason for returning the merchandise

Please return the merchandise to: DH Smart Health Shop P.O. Box 311 Jenison, MI 49429

All returns must be shipped back using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned and marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

Frequently Asked Questions:

For more information, please contact us via email.

*Please also note: All products on this site are used with permission by their individual manufacturers and may not be used or represented in any way without the expressed written consent directly from their unique manufacturers. We are not the manufacturers and make no specific claims in that matter. Any references to products in terms such as "our" or "we" are strictly from content used by the manufacturers and distributors of these goods with permission.

Stock Policy:

Note: there are times where certain items come in and out of stock unexpectedly as well as times when certain items are discontinued without prior notice to SmartHealthShop.com where an order is not possible to be fulfilled. In a rare occasion such as this, the customer's transaction will be voided and the customer will be notified of the stock issue and cancellation.

SmarthHealthShop.com popular sexual health products and mens health products are Virility EX and Xtreme NO. We also carry a wide range of energy related products from 8 hour energy pills and 5 hour energy drink to energy pills. Our most popular skin care products are BoilX and Acnezine for acne treatment. Idol lash is one of our most popular womens health products.